Bugs
+2
Fixed
Kindle Fire HD and Quell
In response to Quell for the Kindle Fire HD, let me report exactly what is happening so that you will know what to look for as this Fire HD is not in the UK at the moment.
First of all, I had originally given your product 2 stars when it first came out as it was very buggy, but your tech department was great and everything was fixed within a week. I changed my rating at Amazon to 5 stars and mentioned in my review what a very good support program you have. I got the new Kindle Fire and Quell runs fine -- not so with the Fire HD. The three major problems are:
1. The touch is not as smooth and fluid as on the Fire 2nd generation.
Sometimes, you have to swipe more than once to have the bubble start moving.
2. The resolution of the Kindle Fire HD is greater than the regular Fire and this needs to be compensated for as the images are too large on the HD version. You are not able even to see the clock on the beginning play screen.
3. When using solutions, you are unable to leave this mode (top of the screen, click here to return to normal mode) unless you repeatedly tap the screen multiple times, each one harder than the previous one, until it finally responds.
First of all, I had originally given your product 2 stars when it first came out as it was very buggy, but your tech department was great and everything was fixed within a week. I changed my rating at Amazon to 5 stars and mentioned in my review what a very good support program you have. I got the new Kindle Fire and Quell runs fine -- not so with the Fire HD. The three major problems are:
1. The touch is not as smooth and fluid as on the Fire 2nd generation.
Sometimes, you have to swipe more than once to have the bubble start moving.
2. The resolution of the Kindle Fire HD is greater than the regular Fire and this needs to be compensated for as the images are too large on the HD version. You are not able even to see the clock on the beginning play screen.
3. When using solutions, you are unable to leave this mode (top of the screen, click here to return to normal mode) unless you repeatedly tap the screen multiple times, each one harder than the previous one, until it finally responds.
Customer support service by UserEcho
thanks for taking the trouble to document this so fully.
We are trying to obtain a US Kindle Fire HD so that we can iron out this and any other problems.
Can you confirm whether you are experiencing these issues on the 8.9" 1920x1200 HD (US version), or the 7" 1024x600 HD (UK version)?
We'll update this thread when we have a plan of action, but rest assured, these problems will be addressed as soon as is possible.
Thanks for your patience!
FTG